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Deliveray Information

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Payments

The following payment methods are acepted:

Bank Deposit (Please e-mail or fax us the deposit receipt)

Internet Bank Transfer (Please put your Transaction ID into the Message/Reference field)

Credit Cards: VISA, Mastercard
Cash on pickup
Paypal


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Returns & Refunds

Please contact us prior to returning any products for refunds or warranty.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching may result in the Customer having to pay 30% restocking fee, the shipping and handling charges on the package and the cost of shipping the goods back. Cancellations may be communicated by telephone, email or fax.

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Shipping & Handling

It is our policy to dispatch the goods in the shortest possible time, however, we cannot be held responsible for any delays occurred whilst in transit. We reserve the right to ship by any carrier of our choice. We choose the courier service based on the most efficient manner of delivery as determined by us before shipment.

Pick up is available at the locations listed below

Please give us a call on (03) 9758 8100 or email us at john@fdo.com.au to arrange a pickup time.